Monday to Friday: 09:00 - 18:30
Saturday: 09:00 - 14:30  Sunday: CLOSED

Privacy Policy

Klub Pharmacy privacy policy explains what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us.


This website may contain links to other websites which are provided for your convenience. We are only responsible for the privacy practices and security of this site.


BY USING THIS WEBSITE AND GIVING YOUR INFORMATION TO US, YOU INDICATE YOUR CONSENT TO US AND THIRD PARTIES COLLECTING AND USING YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE TERMS SET OUT IN THIS POLICY.


Klub Pharmacy will not sell your personal details to anyone. We may use your information to contact you about relevant services or products.


Freedom of Information: As a provider of services to the National Health Service, Klub Pharmacy Limited is a public authority for the purposes of the Freedom of Information Act 2000 and the Freedom of Information (Scotland) Act 2002. These Acts impose on us a legal obligation to provide information to anybody making a request through an approved publication scheme (in England this is also known as a Guide to Information). The general presumption is that information relating to our public services must be disclosed. However, there are a number of exemptions set out in the relevant Act which enable us to limit what we provide. For complete guide to the information, please click here for our Publication Scheme Guide to Information which is made under the Freedom of Information Act 2000. Please click here for our Publication Scheme which is made under the Freedom of Information (Scotland) Act 2002.


The personal data we collect: In order to provide you with services from Klub Pharmacy Limited, we will collect personal information about you from our website, telephone conversations, emails and written and verbal communications. These will include, for example, your name, address, email address, phone number and details that are relevant to the service(s) in which you are interested. Further details of the personal data we collect are as follows:


  • gender, date of birth, delivery address, email and telephone numbers.

For your security, we’ll also keep an encrypted record of your login password


  • Details of your visits to our website and which site you came to us from
  • Personal details which help us to recommend areas of interest Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback
  • Information about other people: if you provide information to us about any person other than yourself, must ensure that they understand how their information will be used and that you are authorised to disclose it to us, and to consent to its use on their behalf, before doing so.
  • Cookies For further information on cookies and how to switch them off see www.allaboutcookies.org.
  • Respond to your queries, and complaints. Handling the information to respond effectively. We do this on the basis of our contractual obligations to you. With your consent, we will use your personal data, preferences and details of you to keep you informed by email, web, text, telephone
  • To process your booking/appointment requests (i.e., services booking form)
  • To communicate with you in the event that any services requested are unavailable Security Updating and Correcting Information Your personal information can be update or corrected online in the My Account area or by contacting us in writing or by email (Please include your name, address and/or email address) to ensure that we accept amendments only from the correct person. We advise you to promptly update your personal information if it changes. Your Rights to Access Your Personal Information You have the right to receive a copy of the personal information that we hold about you. The same right applies to any other person whose personal information you provide to us. How to Contact Us